Commonly Asked Questions

What is the return policy?

All sales are final, and at this moment returns are unavailable. If your item was damaged in transit, please email: with proof of the damaged product within 5 business days of delivery. If you candle has any wick malfumalfunctions, please contact us immediately. Taking care of our customers is our top priority.

Is there a physical instore location?

Currently there is no physcial inperson location for the Kemeitc Candle Co. We process all orders online or planned pop ups.

How do I update my order?

Most orders are processed same business day so we might not be able to catch your message in time. Please email: and we will do our best to accommodate all order changes. Please review your order and make sure your address is correct. We are not responsible for orders shipped to the incorrect address.